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Frequently Asked Questions Frequently Asked Questions Frequently Asked Questi...

Employee Assistance Program


The Employee Assistance Program (EAP) is a free, professional and confidential counselling and consultative advice service.

UWA Counselling and Psychological Services is the internal EAP provider, whilst  PPC Worldwide  is the external EAP provider. Phone: UWA Counselling 6488 2423 (9-5pm) or PPC 1300 361 008 (24 hrs)

Who can use the EAP?

The Employee Assistance Program can be accessed by:

  • All UWA staff members
  • Immediate family members and people in close relationships with staff

Do I have to pay for the EAP?

No. This service is free to you and your family for up to six sessions. Occasionally, your counsellor may suggest that more specialised assistance is required. Where possible, referral is made to a service which is free, or within your capacity to pay, or is covered by private health insurance.

What kinds of issues can be discussed with the counsellors?

The EAP is a resource to help you with any personal or work-related issues such as:

  • Difficult relationships with work colleagues
  • Organisational change
  • Harassment
  • Stress with work
  • Career issues
  • Alcohol and substance misuse
  • Relationship and family issues
  • Emotional stress
  • Concerns about children
  • Grief and bereavement
  • Health and lifestyle issues

How confidential is the EAP?

All EAP consultations are confidential. Your counsellor will not share information about you with anyone unless authorised to do so by you in writing. Where workplace issues need to be addressed, you may wish to authorise your counsellor to discuss the matter with your supervisor or other relevant people.

Will my job be affected?

The University supports the EAP. The University will not know you are accessing EAP as all identifying information is kept strictly confidential. Details of the EAP policy and further information relating to the EAP can be found at: http://www.safety.uwa.edu.au/policies/eap

Medicine, Dentistry Health Science and ALVA staff

Staff working in Architecture, Visual Arts, Education, Health Sciences, Medicine and Dentistry often find it difficult to access the main campus services. For this reason counselling is offered in the Medicine and Education Faculties. More details on outreach clinics
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