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Feedback - Staff Members


The UWA Counselling and Psychological Service periodically conducts satisfaction surveys.  We would appreciate you taking the time to complete the survey below.  The survey takes less than 5 minutes to complete.

All information is treated in the strictest confidence and only collective data is reported.  You do not need to provide your name, this is optional.

Thank you for providing feedback, it assists us to continuously improve our service.



PART A. About Yourself


A1. Name (optional)

         



A2. Staff Number (optional)

A3. Gender
 Female
 Male

A4. Age
 Under 20 yrs
 20-29 yrs
 30-39 yrs
 40 - 49 yrs
 50+ yrs

A5. Work Status
 Full-time
 Part-time
 Casual

 
 

 
 

Part B. Attending the Service


B1. How did you find out about the Counselling Service?

B2. Why did you make an appointment with the Counselling Service?

B3. How many times have you used the Counselling Service in the last 6 months?
 1
 2
 3
 4
 5
 6
 7+
 Not sure

B4. Which Counsellor did you see?

 Janet Renner
 Leanne Dusz
 Marieke Ledingham
 Alan Emery
 Sue McElhinney
 Nikola Horley
 Other


Part C. Satisfaction with Initial Contact


C1. How satisfied were you with the initial contact with the Service?
 Very Satisfied
 Satisfied
 Dissatisfied
 Very Dissatisfied

C2. How satisfied were you with the wait time for your initial appointment?
 Very satisfied
 Satisfied
 Dissatisfied
 Very Dissatisfied

Part D. Satisfaction with the Service Provided


D1. The services I received were appropriate to my particular needs
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D2. The service I received helped me deal more effectively with my problems
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D3. When I talked to the Counsellor, he/she listened to me effectively
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D4. I feel the Counsellor understood my problem
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D5. The Counsellor was competent and knowledgeable
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D6. The Counsellor understood the kind of help I was seeking
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D7. I feel that I was an active participant during my counselling sessions
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

D8. I feel that using the Counselling Service has helped me to continue with my work
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

Part E. Overall Satisfaction with the Counselling Service


E1. I would use the Counselling Service again
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

E2. I would recommend the Counselling Service to others
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree

E3. Overall, the Counselling Service has met my needs
 Strongly Agree
 Agree
 Neither Agree nor Disagree
 Disagree
 Strongly Disagree
E4. Do you think counselling was important for you in remaining a staff member at the University?
 Definitely important
 Somewhat important
 Not important
 Not applicable
Do you have any other comments or suggestions about the service?



Thank you for taking the time to complete our survey.  Your feedback is appreciated!



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