The commitment of the Careers Centre to the University Faculties, Schools, the central Administration, the Guild, residential colleges and members of staff of the University can expect: - staff who are professional. courteous, helpful and in tune with their needs,
- an efficient response to enquiries and requests,
- detailed information on what the Centre can provide for its undergraduates and postgraduates and contract research staff, and on student destinations after graduation,
- guidance on how best to assist students with career planning and research.
The service we provide The minimum level of service Faculties, Schools, the central Administration, the Guild, residential colleges and members of staff may expect from the Careers Centre is outlined below: 1. A supportive partnership
Careers Advisers will provide advice and support on careers-related issues for your students, including customised seminars and group workshops.
2. Labour market information
The Centre conducts the Australian Graduate Survey annually in two rounds (October and April) to provide the University with accurate and timely information about the graduate labour market in general and the graduate destinations of UWA students in particular.
3. Annual Report
We will make available to the University community, through the Student Services Annual Report, a summary of our work with students, employers and the University.
Access - Except during the Christmas and New Year weeks, and on certain public holidays in the year, the Careers Centre is open each weekday from 8:30 am until 5:00 pm.
- The CareerHub facility on our website, www.careers.uwa.edu.au, is available 24 hours a day 7 days a week.
- Facilities for disabled users include wheelchair access to all public areas accessible to users generally.
Our website carries up-to-date information on all our activities, opening times and contact telephone numbers/email addresses of our staff. What we ask of you We depend on you to help us provide the most effective possible service. You can help by: - when requested, assisting us with the distribution of careers-related information staff, and providing a prominent notice-board to display careers-related information for students
- nominating up to 3 members of staff to be the primary points of contact with the Careers Centre
- when requested, assisting us with the collection of graduate destination information through the annual Australian Graduate Survey
- promoting the use of the Careers Centre to undergraduate and postgraduate students
- providing a link from your website to ours
Feedback and complaints procedure We actively seek your views about the services we provide. If you think we are doing something well then please let us know. If you have any cause for complaint, please contact us in person, by phone or e-mail and we will try to help you. If you remain dissatisfied with the action taken or the explanation given, then please speak or write to the Director of Student Services. You will normally receive a reply within five working days of us receiving your complaint. Cost of services We may have to make a charge for the provision of some customised seminars or group workshops, but we would discuss this with you in advance. |
